On-premise licence & service terms

1. Agreement and scope

These terms apply when incorporated into an order, accepted proposal or other agreement with Brixit. The person accepting must have authority to bind the Customer. Employees and other authorised users must follow the Customer’s obligations when using the software.

The accepted order identifies the installation, customer, user capacity, charges, deployment scope and any separately purchased services. Expressly agreed written variations take precedence over these terms; an applicable data-processing agreement governs processing on the Customer’s behalf. A website update alone does not replace an existing negotiated agreement.

Brixit is supplied as on-premise software, including installation on a server or private cloud controlled by the Customer. Standard licence and AMC fees do not include infrastructure hosting. Brixit-operated licensing, updates and managed integrations are separate service components of this deployment model.

2. Licence and intellectual property

Subject to payment, a valid issued licence and an active AMC, Brixit grants the Customer a non-exclusive right to install and use the software for its internal business on the installation and domain identified in its order. Additional production installations, redistribution, resale or sublicensing require written agreement. Recovery copies may be kept securely for backup and restoration of the licensed installation.

The initial licence fee is a one-time charge for the agreed package and included first year. It does not purchase Brixit’s intellectual property or provide an unconditional right to keep operating the software after AMC expires. Continued operational use requires annual renewal.

All product modules in the purchased Brixit offering are included at every published user tier. Third-party subscriptions, provider consumption and separately agreed professional or managed services are not included merely because a corresponding module is available.

Brixit and its licensors retain their rights in the software, branding and documentation. Third-party and open-source components remain subject to their applicable licences. The Customer must not bypass licence verification, misrepresent usage, remove required notices or use the software unlawfully; rights that applicable law does not permit us to restrict remain unaffected.

3. Mandatory annual maintenance (AMC)

An active Annual Maintenance Contract (AMC) is a mandatory condition of continued CRM operation, including for on-premise installations. AMC is not an optional support add-on. It maintains the software’s operational licence and includes software updates, bug fixes and standard product support during the covered term.

The initial package includes the first year. From year two, annual software AMC is 30% of the paid licence value, including purchased extra-user capacity and package upgrades, unless a different rate is expressly agreed in the order. Hosting, infrastructure administration, migration, customization and third-party usage are separate.

The operational licence ends with the paid AMC term. If AMC is not renewed, normal CRM operations are restricted after the standard 14-calendar-day licence grace period. Software update entitlement and Brixit-managed integrations or services may stop when AMC expires; the CRM grace period does not extend those services. Any different arrangement must be agreed in writing.

The recovery and licence-renewal functions remain available so an administrator can restore a valid licence. Renewal takes effect operationally when payment is confirmed and the renewed licence is installed or synchronised. Licence verification may work locally, but renewal and connected services require their applicable connectivity.

Expiry does not delete the Customer’s local database or files. The Customer remains responsible for backups and arranging any required exports before operational access is restricted. Continued access to every CRM screen or export function after expiry is not guaranteed.

4. User growth and annual settlement

Published prices are in AED, excluding applicable taxes. Each extra user costs AED 1,000 once and adds AED 300 to annual software AMC. The Customer may add employees during the paid year without an immediate seat payment or a midyear seat-limit block. This flexibility does not waive the mandatory AMC renewal requirement.

At annual renewal, expansion is calculated from employee accounts remaining on the renewal date in Asia/Dubai, compared with capacity already purchased. Removed or deleted accounts are excluded; temporarily disabled accounts still count. Administrators count, client-only accounts do not, and multiple roles do not count one account twice. The count covers the licensed installation.

Any unpaid expansion is settled with the next annual AMC. The one-time expansion charge is not repeated for capacity already purchased. We do not retrospectively prorate additional-user AMC for the completed year. Removing employees does not refund purchased capacity or automatically reduce the AMC on it.

Previous licence and seat payments are credited toward an agreed package upgrade. When a published larger package covers the required capacity at no more than the individual-addition cost, that package is offered. An upgrade is not always cheaper. Deployments above 250 users require a custom agreement.

Dated installation usage reports support billing. A missing renewal-date report requires reconciliation; current or peak usage is not automatically substituted. The Customer must provide accurate records and must not manipulate reports or account status to misrepresent the agreed chargeable usage.

5. Payment, renewal and cancellation

The Customer must pay the charges and taxes specified in its order and renewal invoice. Annual seat reconciliation is completed after the renewal date closes. The licence grace period allows reconciliation and renewal processing; it does not cancel the renewal obligation or change the anniversary.

Payment methods are those offered on the invoice or checkout. Automatic card collection applies only if separately presented and authorised through an available payment processor. These terms alone do not establish a card mandate, and provision of contact details is not payment authorisation.

To discontinue, notify info@brixit.io and arrange cessation of operational use and any needed exports. Cancelling a payment mandate does not cancel sums already due. A late renewal normally continues the existing anniversary; any lapse, outstanding period or reactivation arrangement must be resolved in writing.

Initial licence, completed implementation and elapsed service charges are generally non-refundable unless the order or applicable law provides otherwise. Nothing here removes statutory remedies or a lawful right to dispute a payment. Contact us promptly about a disputed invoice so it can be investigated.

Changes to prices or contractual renewal conditions must be communicated before they apply and handled under the accepted order and applicable law. Published price changes do not retrospectively change a completed purchase.

6. Deployment, hosting and security responsibilities

The Customer or its appointed infrastructure operator provides and maintains the server, domain, network, supported software environment, TLS configuration, access controls, storage, backups and recovery. Backup restoration should be tested. AMC does not itself appoint Brixit as the server administrator or backup custodian.

Installation, migration, training, managed hosting, infrastructure support and recovery assistance are provided only to the extent agreed in the deployment or service scope. Support access must be authorised. The parties should agree access boundaries and secure handling of any diagnostic data or copies before sharing them.

Availability depends on the Customer’s infrastructure and connectivity as well as the software and any connected providers. Service levels, response commitments and maintenance arrangements apply only where expressly agreed. No universal uptime guarantee is implied by an on-premise licence.

7. Customer data and privacy

The Customer retains its rights in its records and content and determines the purposes for which personal data in its installation is used. The Customer is responsible for lawful collection, required notices, permissions, retention decisions and responses to its users and data subjects.

Self-hosting does not grant Brixit ownership of, or general access to, the Customer’s database. Where authorised support, migration, managed services or integrations require Brixit to process Customer Content, the permission is limited to providing those agreed services. Applicable processing instructions, confidentiality, security, retention and return or deletion arrangements must be documented in the order or a data-processing agreement.

Brixit separately processes business-contact, billing, licensing and service-operation information as described in the Privacy Policy. That policy also explains connected services and data transfers. Neither on-premise installation nor acceptance of these terms establishes automatic compliance with every law that may apply to the Customer.

8. Integrations, automation and AI

Connected providers may process relevant information when a feature is configured or used. The Customer is responsible for provider accounts, permissions, lawful data sharing and applicable provider terms and fees. Brixit-managed connections may depend on active AMC and separately agreed service entitlements.

Use authorised APIs and integrations within their documented permissions. The Customer must review automation rules and AI output before relying on them for consequential decisions, property claims or communications. Generated summaries, recommendations and matches may be incomplete or inaccurate and do not guarantee a sale or other business result.

Third-party changes or outages may interrupt connected features. Future functionality, integrations or roadmap statements form part of the purchased commitment only when expressly agreed in writing.

9. Suspension and termination

Brixit may restrict the operational licence or its own services for expired AMC, non-payment, unlawful use, material breach or a security incident, subject to the applicable grace period, order and mandatory law. For a remediable breach, we will give notice and a reasonable opportunity to remedy where practicable; urgent security or unlawful-use risks may require immediate action.

On termination, the Customer must cease unlicensed operational use. Local records remain under the Customer’s control and should be retained, exported or deleted according to the Customer’s lawful obligations. Termination does not give Brixit permission to remotely erase the Customer’s database. Copies held by Brixit for agreed services are handled under the Privacy Policy and applicable processing agreement.

10. Warranties and liability

Brixit will provide the software and agreed services with reasonable care and skill. Any specific acceptance criteria, warranty period or service remedy is set out in the order. We do not promise error-free operation, automatic legal compliance or a particular commercial outcome.

To the extent permitted by applicable law, neither party is liable for indirect or consequential loss, including lost profit or business opportunity. Unless the order provides otherwise, Brixit’s aggregate liability arising from the affected software or services is limited to the fees paid or payable for them in the 12 months before the event giving rise to the claim.

No exclusion or limitation applies to fraud, wilful misconduct or any liability that applicable law does not permit to be excluded or limited. The Customer’s obligation to pay agreed fees remains unaffected. Mandatory statutory rights prevail over conflicting wording.

11. Governing law, changes and contact

These terms are governed by applicable laws of the United Arab Emirates and the Emirate of Dubai. Subject to mandatory law and any expressly agreed dispute-resolution clause, disputes are subject to the courts of Dubai. The parties should first attempt to resolve a dispute through their designated contacts.

Material changes will be communicated before they take effect and will apply as agreed in the order or as required by law. The dated version incorporated into the Customer’s accepted agreement remains identifiable; these terms do not authorise undisclosed retrospective changes.

Supplier: Brixit LLC-FZ, registered in Meydan Free Zone, Dubai, United Arab Emirates. For contracts, renewals, cancellation or support, contact info@brixit.io.