Terms of Service
Effective Date: August 26, 2025
These Terms of Service ("Terms") govern your access to and use of Brixit OS and related services ("Platform", "we", "us", "our"). By registering for or using Brixit OS, you ("User", "you", "your") agree to be bound by these Terms.
If you do not agree, you may not use the Platform.
1. Overview
Brixit OS is a cloud-based real estate operating system for agencies, brokers, and agents. The Platform is owned and operated by a UAE-registered entity.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts. Use of Brixit is void where prohibited by law.
To use the Platform, you must meet the following requirements:
- Be a fully capable entity in your jurisdiction
- Not be a resident, citizen, or located in a country subject to comprehensive economic sanctions by the United States and/or the European Union
- Not be subject to personal economic or trade sanctions imposed by any government agency
- Not use VPN or other privacy tools to circumvent Platform restrictions
- Not be a citizen or resident of jurisdictions where similar agreements are prohibited by law
- Not have been previously blocked from the Platform due to violations
- Not currently have an existing account on the Platform
You must independently and continuously analyze whether you meet all requirements specified in these Terms.
By registering, you confirm that you meet these requirements and agree to comply with these Terms.
3. User Accounts
You are responsible for:
- Maintaining accurate account information
- Protecting your login credentials
- All activities under your account, whether authorized or not
Notify us immediately at info@brixit.io if you suspect unauthorized access.
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Acceptable Use
You agree not to:
- Use the Platform for any unlawful, fraudulent, or harmful purpose
- Upload content that infringes third-party rights or violates laws
- Attempt to reverse-engineer, hack, or disrupt the Platform
- Use automation (bots or scripts) to access the Platform without authorization
- Share personal data of others without their lawful consent
Misuse of the Platform may result in suspension or termination of your access.
5. Platform Availability & Changes
We strive to provide reliable service but do not guarantee uninterrupted or error-free access.
We may:
- Modify, suspend, or discontinue features
- Update the Platform without prior notice
- Temporarily restrict access for maintenance
We are not liable for any disruptions or service limitations.
6. User Content
You retain ownership of all content you upload or generate on the Platform, including listings, leads, documents, messages, and notes ("Customer Content").
By uploading Customer Content, you grant Brixit a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display such content solely for the purpose of operating, maintaining, and improving the Platform.
You acknowledge and agree that:
- Brixit acts solely as a data processor with respect to Customer Content
- You are the data controller and are solely responsible for the legality, accuracy, and compliance of Customer Content
- You have obtained all necessary rights, permissions, and lawful consents required to upload and process Customer Content, including personal data of third parties
- Brixit does not monitor, validate, or verify Customer Content and is not responsible for its legality or use.
7. Intellectual Property
All intellectual property related to Brixit—including code, design, logos, trademarks, and features—is owned by or licensed to us. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
8. Third-Party Services
The Platform may integrate with third-party tools (e.g., listing portals, messaging services). We are not responsible for their availability, performance, or use of your data after integration.
Use of third-party services is at your own risk and governed by their terms.
9. Fees, Payment & Renewals
9.1 Subscription Fees
Access to the Platform is provided on a subscription basis and is conditional upon timely payment of all applicable fees.
By subscribing to Brixit, you acknowledge and agree that:
- Subscription fees are charged in advance for the applicable billing period
- All fees are non-refundable, non-reversible, and non-creditable, except where expressly required by applicable law
- Failure to use the Platform, partial usage, or dissatisfaction with features does not constitute grounds for a refund, credit, or charge reversal
9.2 Authorization & Billing Consent
By providing payment information, you expressly authorize Brixit, or its authorized payment processors, to:
- Charge the applicable subscription fees to your selected payment method
- Process recurring automatic payments at the beginning of each billing cycle
- Retry failed or declined payments using the same or updated payment credentials where permitted
You acknowledge that recurring billing is an essential condition of access to the Platform.
9.3 Automatic Renewal
Unless cancelled before the end of the current billing period:
- Your subscription will automatically renew for successive billing periods of the same duration
- The renewal fee will be charged to the payment method on file
- Subscription pricing, plans, or billing structure may change with prior notice
Failure to cancel prior to renewal constitutes express consent to the renewal charge.
9.4 Cancellation (Strict One-Week Notice Requirement)
Subscriptions may be cancelled only by the User through the account settings within the Platform.
To be effective, cancellation must be completed no later than seven (7) days before the end of the current billing period.
You acknowledge and agree that:
- Cancellation requests submitted less than seven (7) days before renewal will not be effective for the upcoming billing cycle
- Failure to cancel within the required timeframe constitutes express consent to renewal
- Cancellation prevents future charges only and does not entitle you to any refund, credit, or reimbursement for the current or prior billing periods
- Support requests, emails, messages, or verbal communications do not constitute valid cancellation
- It is your sole responsibility to ensure that cancellation is completed successfully within the Platform before the applicable deadline.
9.5 Chargebacks & Payment Disputes
You agree that initiating a chargeback, payment reversal, or payment dispute without first contacting Brixit support constitutes a material breach of these Terms.
In the event of a chargeback or dispute:
- We reserve the right to immediately suspend or terminate your access to the Platform during the investigation
- You remain responsible for all outstanding fees incurred prior to suspension
- We may submit these Terms, account records, access logs, IP history, usage data, and acceptance timestamps as evidence to payment processors or financial institutions
Where permitted by law:
- Any chargeback or dispute fees incurred may be charged to you or offset against amounts owed
- Repeated or abusive chargebacks may result in permanent account termination and denial of future access
9.6 Failed Payments & Account Suspension
If a payment fails, is reversed, or is declined:
- Access to the Platform may be restricted, limited, or suspended
- We may continue retrying payment collection using available methods
- Continued non-payment may result in account termination and data handling in accordance with our data retention policies
9.7 Taxes & Transaction Fees
All subscription fees are exclusive of any applicable taxes, duties, or governmental charges.
You are solely responsible for:
- VAT, GST, sales tax, or similar charges imposed by your jurisdiction
- Bank fees, transaction fees, and currency conversion charges
9.8 No Waiver
Our continued provision of access to the Platform following payment, delayed payment, or partial payment shall not constitute a waiver of our right to enforce these Terms or recover outstanding amounts.
10. Termination & Data Retention
We reserve the right to suspend or terminate your account at our discretion, including for violation of these Terms, legal obligations, or operational necessity.
Upon termination:
- Your access to the Platform will be revoked
- Customer Content may be deleted, anonymized, or retained in accordance with our Privacy Policy and internal data retention procedures
We may retain data for a commercially reasonable period following termination to:
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain system integrity
Data deletion timelines are not guaranteed and may vary depending on technical, legal, or regulatory constraints.
You may request a data export where technically feasible prior to deletion.
11. Referral Credits
We may offer credits or incentives for referrals. Such credits are non-transferable, non-refundable, and may only be applied to future subscription fees.
12. Disclaimers
The Platform is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding:
- Accuracy, reliability, or completeness of content
- Fitness for a particular purpose
- Availability or security of the Platform
You use the Platform at your own risk.
13. Limitation of Liability
To the maximum extent permitted by applicable law:
- Brixit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of profits, or business interruption
- Use of the Platform is at your sole risk
- The total aggregate liability of Brixit for any and all claims arising out of or relating to the Platform, these Terms, or the Privacy Policy shall not exceed the lesser of: USD 100, or the total fees actually paid by you to Brixit for the specific service giving rise to the claim, and such limitation shall not be interpreted as a refund, reimbursement, or entitlement to repayment of any fees paid.
All fees paid to Brixit are non-refundable, except where expressly required by applicable law.
14. Liability and Dispute Resolution Procedure
14.1 Platform Operator Liability
The Platform Operator shall not be liable for the temporary inoperability of the Platform or its individual functionality, including paid functionality, that have arisen for any reason, including, but not limited to, the following:
- Equipment malfunction
- Periodic maintenance or repair procedures that the Platform Operator or any of its suppliers or contractors may carry out from time to time
- Other reasons beyond the control of the Platform Operator or which the Platform Operator could not reasonably have foreseen
- Unavailability of third-party service providers or external partners for any reason
14.2 External Links
The Platform Operator is not responsible for the content and functioning of links to external websites.
14.3 Violations and Remedies
For violation of these Terms, we may suspend or terminate your account. We reserve the right to take appropriate action to protect the Platform and other users, including but not limited to account suspension, content removal, or legal action where necessary.
14.4 Dispute Resolution
All disputes between the Platform Operator and the User will be resolved through negotiations.
The initiation of any claim by the User in connection with this Agreement must be made within one year after the occurrence of the cause of action, otherwise such claim is forever barred.
14.5 Liability Limits
If this provision does not contradict the provisions of applicable law, then the aggregate liability of the Platform Operator or the relevant third parties for any claims arising in connection with the use of the functionality of the Platform shall be limited to the amounts paid by the User for the use of the functionality of the Platform, but not more than 100 US dollars.
14.6 Financial Obligations
If you have unfulfilled financial obligations to us, we reserve the right to suspend your account until such obligations are fulfilled. We may also pursue collection through appropriate legal channels.
14.7 User Disputes
In the event of disputes between the Users of the Platform, these disputes shall be resolved directly between the parties to the dispute without involving the Platform Operator. The Platform Operator may act as a mediator, but this is not its obligation.
14.8 Claims Process
If there are claims, they shall be sent by the Parties to each other using the User's Personal Account or e-mail, and by the Platform Operator using all means of communication available on the Platform.
Claims must be considered by the Parties within ten days (non-working days are not included).
14.9 Legal Proceedings
In the event that the dispute is not resolved through negotiations, including by sending claims to each other (mandatory complaint procedure), any dispute, controversy or claim in connection with this Agreement or its violation, termination or invalidity will be finally resolved in court.
- In case of initiation of a legal dispute by the User, the dispute shall be referred to the court at the location of the Defendant in accordance with the legislation of the Respondent
- In the event that a legal dispute is initiated by the Platform Operator, it may determine the territorial and jurisdictional jurisdiction, as well as the right applicable to the consideration of the dispute at its discretion
- A claim for the choice of the Platform Operator may be filed at the location of the Defendant or the Claimant, or at the place where the actions that violate the rights of the Platform Operator are committed
14.10 Tax Obligations
The Platform Operator is not a tax agent of the Platform User and does not pay any taxes or fees, the obligation to pay which may arise for the User in connection with the use of the Platform, in accordance with the requirements of the legislation applicable to the User. All obligations to submit reports to the competent authorities of their jurisdiction and the corresponding payment of taxes are borne by the Platform User independently.
The Platform Operator strongly recommends that the User consult his accountant, tax consultant or other tax specialist on tax issues.
14.11 Force Majeure
In the event of force majeure, including, but not limited to, DDoS attacks on the Platform, cyber attacks on servers or damage thereto, which prevent the performance of this Agreement, the Parties shall be released from liability for partial or complete non-fulfillment of obligations under this Agreement.
14.12 Service Cost Limitation
The User accepts and agrees that the liability of the Platform Operator is limited to the cost of the services paid by the User that have been provided by the Platform Operator.
15. Data Privacy
Your use of the Platform is governed by our Privacy Policy, which forms an integral part of these Terms.
In the event of any conflict between these Terms and the Privacy Policy regarding data protection or data processing, the Privacy Policy shall prevail.
By using the Platform, you acknowledge that:
- Brixit processes data as described in the Privacy Policy
- Absolute data security or deletion cannot be guaranteed
- Data may be processed or stored in multiple jurisdictions
16. Compliance with Laws
You agree to comply with all applicable laws and regulations of your jurisdiction, including data protection, real estate advertising, consumer protection, and content regulations.
You are solely responsible for all tax obligations, including payment of any taxes, fees, or similar levies related to income received from using the Platform. We are not a tax agent and do not provide tax advice.
You must obtain and maintain appropriate legal status (e.g., individual entrepreneur, freelancer, or self-employed) if required by applicable law for lawful use of the Platform.
You must obtain any necessary business licenses, permits, or registrations required under applicable law to use the Platform functionality.
We are not liable for any consequences resulting from your failure to comply with such obligations, including administrative, financial, or criminal liability.
17. Undisclosed Activity Protection
The Platform may evolve and introduce new features, services, or functionalities that were not explicitly disclosed at the time of your initial registration or subscription.
You acknowledge and agree that:
- We may add, modify, or remove features without prior notice
- New functionalities may have different terms, conditions, or pricing
- Your continued use of the Platform constitutes acceptance of any new features or changes
- We are not obligated to provide advance notice of feature additions or modifications
- New features may require additional agreements or consent
We make no guarantees about the nature, scope, or availability of future features or services.
You have the right to discontinue use of the Platform if you disagree with any new features or modifications.
18. Governing Law & Jurisdiction
These Terms and the Privacy Policy are governed by the laws of the United Arab Emirates.
All disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise required by mandatory law.
19. Amendments
We reserve the right to update these Terms at any time. Material changes will be communicated through the Platform or email.
Continued use of Brixit after changes constitutes acceptance of the updated Terms.
20. Contact
If you have questions or concerns about these Terms, please contact:
📧 info@brixit.io