Sales
Contact Pool
Fair-distribution queue for unassigned contacts — claim-only until assigned, with read-only history visible pre-claim.
Overview
The Contact Pool is a fair-distribution queue for contacts not yet owned by an agent in Brixit OS. Inbound contacts land in the pool where agents claim ownership — contact details stay hidden until claim to reduce cherry-picking. Read-only follow-up history is visible pre-claim. Managers configure assignment strategies for channels that bypass the pool. Pool analytics show pickup time and source breakdown so leadership optimizes inbound handling.
- 01
Fair Distribution
Equal opportunity for all agents with transparent pool visibility.
- 02
Faster Response
Self-claim and auto-assignment reduce average response time dramatically.
- 03
Quality Control
Manager review ensures leads are qualified and routed to the right specialist.
- 04
Performance Tracking
Pool analytics reveal response patterns and help optimize lead handling.
Also included
- Centralized inquiry collection from all sources
- Manager review and manual assignment
- Agent self-claim functionality
- Auto-assignment rules for priority channels
- Average pickup time tracking
- Source-wise inquiry breakdown
Like every other capability, this one runs inside your own installation. The data it works with stays on your servers, and it's covered by the same one-time license — nothing here is a paid add-on.
Related capabilities
Stop renting. Start owning.
Book a demo, see the platform running, and get a one-time quote for your team. No subscription, no lock-in, no data leaving your building.